FAQs
Online Orders
Mandors are proud to offer our new online service. To help understand how this service works, please read through the information below. Our online order service is entirely managed in house. For any enquiries please don't hesitate to contact us on 0141 332 7716 where our team will be happy to help you with any concerns.
Our prices are currently being updated online & instore. Prices may differ until all items have been updated
Are the images of the fabrics true to the real life look?
We have endeavoured to show all fabrics to their truest form in terms of pattern size and colours however please remember different monitors display colours differently so to ensure you've chosen the perfect fabric for you, we recommend ordering a sample before proceeding with your order.
Can you colour match for me?
If you are worried about if your chosen thread/zip/lining will match your fabric, leave us a note at the checkout page and we can match them for you.
What do I do if there is a problem with my order?
In the event that you are not satisfied with your order, please be aware returns will only be granted in the event of items being faulty.
If your items are found to be faulty or we have made an error, we will happily rectify the issue, offer credit towards a future order with us or offer you a full refund.
Can I return fabric?
Unfortunately not. Refunds are not accepted.
We can only replace items if they are defective or damaged.
Customer satisfaction is our priority; so if you have any issues with your order, please get in touch with us at the earliest opportunity.
You can email us at sales@mandors.co.uk or call us on 0141 332 7716
Can I cancel or change my order?
Unfortunately not. Once your order has processed no changes can be made to your order.
What does 'Sold As Seen' mean?
Fabrics described as 'sold as seen' may contain some imperfections throughout, we will try our best to make sure the fabric is perfect, but there may be some slight flaws. Sold as seen fabrics cannot be classed as defective or damaged.
Is my fabric washable?
If washing instructions have been provided by our supplier they will be included in the fabric description. Unfortunately we are not given washing instructions for all fabrics. In these cases we advise testing a small sample to find the most suitable way to wash your chosen fabric, as we cannot accept liability for fabrics washed or treated incorrectly.